SKY & Sports Viewing Club - Processes

Sky - 0333 759 6666 / [e-mail]

BT Sports - 0800 085 7000 / [e-mail]

SVC Team - [e-mail]

What is SVC? Sports Viewing Club is a subscription all L&T sites can sign up to. The subscription offers Sky Only, BT Only or Sky & BT.

Any Queries surrounding the viewing card, can be directed to [e-mail]. 

PPV Event process:

• Once we are aware of an upcoming PPV event an email with all details will be sent to CCCteams1 for CAMS to promote to Publican over the phone.
• An attachment with all live SVC subscriptions will be included so CAM’s know which site target.
• If a publican is interested, they need to be signed up using the following link https://forms.office.com/r/uXb0RrNtaN.
• A PPV bookings tracker will be shared so nominations can be tracked by CAM’s.
• Any sites who are experiencing issues day before or day of PPV event, need to be directed to Sky/BT.

Frequently asked questions and queries:

Some publicans call to advise Sky / TNT need authorisation to speak to them. This is not correct, please can you make sure you’re doing the following :

1. Ask the publican to advise which number they called.
2. Transfer them through to the correct number – SKY - 08442 411 611 / TNT - 0800 085 7000

If you’ve followed step 1 and publican relays back the correct number. Please sent site details to Sky/TNT on email and advise they have called in but have been pushed back to us. Please provide Sites number so Sky can call them back and resolve. ( [e-mail] / [e-mail] )

• Publican is interested in joining SVC: If a publican calls to discuss joining SVC, an email should be sent to their Regional Manager. T&C’s and pricing will be discussed between the Publican and Regional Managed then the Regional Manager will submit an SVC request form.

• Any issues with equipment/viewing screen: Sites will need to call Sky/BT direct if they have any technical issues. Sky/BT will go through troubleshooting to detect the problem and if this can’t be resolved over the phone, an engineer visit will be arranged.
  
  
• How can sites access POS: Marketing Club is a weekly subscription that provides publicans with marketing materials for the 6 big football driving events for the year, a free website and digital support. Other key events covered are Six nations, St Patricks Day, Bank Holiday, Easter, Rugby World Cup, Halloween and Christmas.
  
  
• Recharging queries: Any site querying an SVC related charge (e.g., PPV, Subscription) need to be raised with by with their Regional Manager and Credit Control.
  
  
• Internet issues: If a site calls in and advises their Sky/BT isn’t working due to internet issues, Site will need to contact their internet provider direct to resolve any issue. We do not deal with any internet/mobile contracts Publicans may have with Sky/BT.

• Who to contact if you need any further help with SVC: Please send to [e-mail]

 SKY Queries & Issues

Any L&T / JV / Managed / Craft site which calls/emails in to advise of any technical issues ( Faulty equipment, boxes aren’t working, internet issues etc ) please direct them to the relevant supplier who will be able to help them over the phone.

• L&T / JV sites - Suppliers will be able to deal with 99% of issue/query sent over to them. Please make sure to contact Supplier in the first instance. Anything that suppliers may need approving, they will contact Service inbox.
• Managed /Craft sites have to log all technical issues onto Invida and contact suppliers once done so.

Sky – 08442 411 611 /[e-mail]

TNT –0800 085 7000 /[e-mail]

See attached CCC & RM brief for further information.