📘 Frequently Asked Questions (FAQ) Guide

This document provides a guide for creating Frequently Asked Questions (FAQ) entries, outlining the purpose, structure, and essential components needed to address common queries effectively. It emphasises clarity in questions and answers, the use of related articles and tags for searchability, and the importance of maintaining and reviewing the content regularly.

Purpose: Use this template to create clear, concise, and helpful FAQ entries that address common queries. Tailor each entry to your audience (e.g. Publicans, GMs, Operators) and link to supporting resources where needed.

This should be a WORD Doc

❓ Question:

Write the question exactly as a user might ask it (e.g. “How do I reset my till password?”)

✅ Answer:

Provide a clear, step-by-step answer. Use bullet points or numbered lists for clarity. 
- Step 1: … 
- Step 2: … 
Tip: Include screenshots or links to related articles if helpful.

🔗 Related Articles:

Link to other relevant knowledge articles or SharePoint resources. 
- # Insert Link  
- #

To attach a link in a Word document, select the text or object you want to hyperlink, then click on the "Insert" tab and select "Link" or "Hyperlink". In the dialog box, enter the link's address (URL) and optionally change the displayed text. You can also link to a place within the same document, a file, or an email address.  See below for detailed instructions.

🏷️ Labels:

Add relevant tags to improve searchability (e.g. tills, password, reset, POS).

🛠️ Owner:

Who is responsible for maintaining this article?

📅 Last Reviewed:

Date of last update and by whom.

Prompts to Help You Fill This In:

Use these prompts to guide your content creation: 
- What are the top questions you get from Publicans or Operators about this topic? 
- Are there any acronyms or jargon that need explaining? 
- Could this topic be misunderstood or confused with another? 
- Does this topic span multiple departments? If so, can you collaborate on a single version? 
- Is there a SharePoint brief or document that supports this answer?

LINKS

To attach a link in a Word document, select the text or object you want to hyperlink, then click on the "Insert" tab and select "Link" or "Hyperlink". In the dialog box, enter the link's address (URL) and optionally change the displayed text. You can also link to a place within the same document, a file, or an email address.  

Detailed Steps:

1. Select the text or object: Choose the text or image that you want to link. 
2. Insert Link:
   1. From the Ribbon: Go to the "Insert" tab, and in the "Links" group, click on "Link". 
   2. Right-click: Alternatively, right-click on the selected text or object and choose "Link" from the shortcut menu. 
3. Enter the Link:
   1. Existing File or Web Page: If linking to a web page or another file, enter the address in the "Address" box. 
   2. Place in This Document: If linking to a heading, bookmark, or page within the same document, select "Place in This Document" and choose the destination. 
   3. Email Address: If linking to an email address, select "Email Address" and enter the email. 
4. Optional Changes:
   1. Text to Display: You can change the text that appears as the hyperlink to something different from the address. 
5. Click OK: Once you've entered the link details, click "OK" to insert the hyperlink.