Updating a Knowledge Article in Stonegate Support

The document provides instructions for updating a Zendesk article in the Stonegate Support Help Centre. It outlines the steps to access the article for editing, make changes in the editor (including text, images, and labels), and save or publish the updated version.

Users can preview changes before saving and select 'Ready to publish' when completed.

To update a Zendesk article, navigate to the article in the Help Centre (Main Landing Page Stonegate Support), then click "Edit article". You can then make changes directly in the editor, save your work, and publish the updated version. If you need to make changes to a draft article, you can open it in edit mode and make your updates. 

Here's a more detailed breakdown:

1. Accessing the Article for Editing:

• In the Help Centre: Go to the article you want to edit and click "Edit article". 

2. Making Changes in the Editor:

• The article content will display in the editor. 
• You can directly edit the text, add or edit images, links, and media, or use the editor tools and menu for formatting. 

• Don’t forget to update any labels. Access these by selecting ‘Placement’

3. Saving and Publishing:

• Select ‘Ready to publish’ when you have completed your update. 
• Click "Save" to save your changes as a work-in-progress version.
• The updated article will be queued for publishing when you save it.
• You can preview the changes before saving.